FAQ
How long does shipping take?
Most orders are shipped within 7 business days. You will receive a tracking number after your order has been dispatched. In periods of high demand there may be a slight delay.
How much does shipping cost?
Shipping is FREE for all orders.
Do you ship internationally?
At this time we are unable to provide shipping outside of USA.
What paper do you use?
We useĀ a smooth neutral whiteĀ fine art paper atĀ 230 gsm for all our prints. This paper has an archival museum rating, set to last over 50 years without fading. Our paper and print capabilities allow us to print with a full colour profile enabling high dynamic range and a vibrant end product. We pride ourselves on our industry leading printing and framing.
Do you sell gift cards?
Yes! We have a range of gift cards that cover all product option, view our gift cards page here
Can I have more than one pet in my artwork?
Yes! We can include up to threeĀ pets per artwork, just select our three-pet portrait option.
Do you provide framing?
Yes! Check out our framed portrait here
What if I donāt have a dog?
No dog? No worries! We can create artworks for all types of pets. The possibilities are endless!
Can I email you a photo instead?
If you are having trouble with the upload form please email us directly at info@paintmypooch.comĀ with your preferred photo and we should be able to sort something out.Ā
What if Iām not happy with my order?
If you are not 100% satisfied with your order weāll do our best to make it right! Please contact our support team atĀ info@paintmypooch.comĀ
What is your refund policy?
If you change your mind before our design team has started on yourĀ order a refund may be granted atĀ our discretion.Ā We do not offer returns or refunds on printing as eachĀ portraitĀ is personalisedĀ specifically for your pet. Our full refund policy is available here
Something else?
For any other enquiries shoot us an email atĀ info@paintmypooch.comĀ and we will do our best to help you!
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